Frequently Asked Questions
We currently ONLY offer a monogramming service.
You can monogram your initials or up to 3 characters on select products.
See our personalisation collection here: www.lyflyndesigns.com/personalisation
We cannot make a singular specific product for you. We can however work with you to design and make a product for your brand, given a MOQ of 100pcs.
NO, we cannot simply put your brand logo on our products.
Do you ship outside of Uganda?
YES WE DO.
We have partnered with DHL and we ship worldwide with them.
We have tried our best to get the best subsidised rates that can be afforded to us by DHL and we are super excited for you to receive your goodies wherever you are in the world.
Gift wrapping and personalised notes
QN: My order is a gift, can I remove the invoice, add a personalised note or gift wrapping?
None of our online orders are currently shipped with paper invoices, so these will not be included for any gift orders.
We do have an option for gift wrapping on most of our products, as well as personalised notes.
Simply let us know what you want the note to say in 'Add a note'
Can I change my delivery address?
We encourage you to ENTER AN ACCURATE DELIVERY ADDRESS on checkout. Ignore the auto-fill form, if you must, and enter your address manually.
Please WhatsApp our Delivery Team ASAP on +256709384990 if you need to request an address change, no more than 12 hours before dispatch. We dispatch at 7.30AM.
Unfortunately we cannot be held responsible for any incorrectly entered addresses.
IF YOU MUST change your address within less than 12 hours from dispatch time (7.30AM) you will be charged an extra fee of up to USh 10,000 upon delivery (for local deliveries), depending on what our delivery partner deems suitable.
You will be required to do this before we approve the change of address.
Can I order from social media (IG, FB, Twitter or WhatsApp) ?
We are an ONLINE brand and store, so we only accept orders from our website.
You can inquire via social media and WhatsApp about our products and services but we will always refer you to our online store in order to make a purchase (except bulk purchases).
What payment methods do you accept?
You can pay on checkout using Direct Pay Online which accepts MTN Mobile Money, Airtel Money, MPESA, VISA, AmEx, Mastercard and JCB.
We have a strict NO CASH ON DELIVERY policy.
If you only have cash, visit one of our various retail partners.
What if something is out of stock?
If any of our products is out of stock, it is stated clearly on the website.
You will also be able to request for a notification for when it will be back in stock. Simply select the "Notify When Available" button.
How can I get perks or loyalty points for shopping with you?
Simply sign up for an account on our website and then login with your email, Facebook or Google (see below) everytime you checkout.
As a site member, you will get 1 point for every USh 1 that you spend.
You get USh15,750 to spend on our online store for every 100000 Points you earn.
Planner inserts (refills)
At LyfLyn Designs, we want your beautifully curated goodies to last and provide enjoyment into the future.
For this reason, we've designed most of our products as dateless and some of them are refillable.
For a guide on which inserts/refills will suit your LyfLyn goodies, please head over to:
e-Gift cards and Vouchers
You have an option to purchase a gift card directly from our online store for yourself or for someone else.
E-gift cards are currently valid for 6 months from the day of purchase and can only be used in one go.
On checkout you can tick "Redeem a gift card" and enter the gift card code in order to apply it to your purchase.
Do you do bulk or wholesale pricing?
Yes, we do.
If you are ordering 20+ (twenty or more) pieces of the same product then we can give you a wholesale price.
All you have to do is send an email to email@example.com
and let the team know what you would like.
Online payment issues...
Most of the time payment issues are caused by a discrepancy between the information entered on our website and the billing information on your card. For your payment to be successful, the details in your billing address will need to match the billing information your bank has.
Make sure that you fill out all the details on the payment page properly.
What is your return and refund policy?
We do not offer refunds on our products.
You can return and exchange a product, at your expense provided it is still in exceptional condition.
This has to be done within 5 days of you receiving your order.
We investigate and photograph each order before it leaves our warehouse so there is a 99.999% it will be in exceptional condition when you receive it.
No refunds or exchanges for monogrammed (personalised) products.
Why should I create an account instead of checking out as a guest?
When you have an account, you will also have a space where you can insert your most used addresses, see your orders, etc.
This makes it easier each time you checkout.
How do I apply a promo code?
Simply apply it in the "Enter a promo code" area.
The first thing we’d recommend doing is checking the terms and conditions of the promotion. It may be that you have some goodies in your bag that are not applicable for this particular promotion, or that the promotion is expired. Most promo codes cannot be used more than once by the same person.